The leadership at a major pharmaceutical firm knew that its scientists were constantly recreating experiments that had already failed – but were never effectively documented. I led a user research team that that shadowed research scientists to learn why researchers refused to share knowledge with their peers using their knowledge management portal.
This webinar covers:
- Lessons learned from this study
- Recommendations for how to create winning knowledge management portal experiences
- Best practices on conducting ethnographic user research to guide the success of your organization’s intranet
You can also download my slide deck from SlideShare.